Refund policy

Requesting a return

You may request a return within 30 days of receiving your item. To be eligible for a return, the item must be unused and in the same condition in which you received it. The sale-item and gift terms below also apply.

Contact us at contact@seedsworld.online before returning an item. If your return is accepted, we will provide return instructions, including the U.S. return address. For change-of-mind returns, you arrange and pay for return shipping unless our support team provides an authorized return label. Items sent back without first requesting a return will not be accepted.

Return shipping for a change of mind

You are responsible for return shipping costs when returning an item because you have changed your mind. Original shipping charges and return shipping costs are non-refundable for these returns.

If our support team provides a return label for a change-of-mind return, its cost will be deducted from your approved refund unless you have already paid that cost. If you have paid for the authorized return shipping directly, the same cost will not also be deducted from your refund. You will not be charged twice for the same return shipping cost.

Any return shipping benefits that applied when your order was placed will still be honored.

For an item valued over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive a returned item.

Damaged, incorrect or missing items

Contact us at contact@seedsworld.online if your order arrives damaged, an item is defective or incorrect, an item is missing, or your order has not arrived. We will review the issue and provide instructions for the next steps. Please contact us before sending an item back. These issues are handled separately from change-of-mind returns.

If we confirm that an item arrived damaged, defective, or incorrect and ask you to return it, we will cover the return shipping cost. Please contact us before arranging return shipping.

Exchanges are available only for defective or damaged items and are for the same item. Delivery times for replacement items vary by location.

For orders that have not arrived, the non-delivery refund commitment in our FAQ also applies.

Refunds

Once your return has been received and inspected, we will email you to confirm receipt and let you know whether your refund is approved. Approved refunds will be issued to the original payment method, except for eligible gift returns described below. The time it takes for a credit to appear depends on your bank or payment provider.

If an approved refund has not appeared, check your account and contact your bank or payment provider. If you still need help, contact us at contact@seedsworld.online.

Sale items

Only regular-priced items are eligible for a refund. Sale items are not refundable, except where required by applicable law.

Gifts

If an item was marked as a gift when purchased and shipped directly to you, an approved return will be refunded as gift credit for the value of the returned item. Once we receive and inspect the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be issued to the gift giver.

Cancellation requests

To request an order cancellation, contact us at contact@seedsworld.online. Cancellation requests are separate from returns after delivery and are governed by the cancellation terms in our Terms of Service.

Your consumer rights

Nothing in this policy limits or excludes any rights or remedies that cannot be limited or excluded under applicable consumer protection law.

For return or refund questions, contact us at contact@seedsworld.online.